Originally Posted by
versifier
A letter to both the branch manager and his/her area manager/supervisor are in order. Make it polite, calm in tone, and include all of the details you posted, and at the bottom of each letter, type "cc: (name of the other recipient)". Tell how you felt both threatened and alienated by the actions of the tellers while lawfully exercising your civil rights as an American citizen as guaranteed by the US Constitution, and that you are as a result very reluctant to do any further business in the future with any business whose employees not only did not respect the privacy of a customer, but would treat any law abiding citizen in such an outrageous manner. Don't threaten them and don't demand anything from them. See if you get a response. If not, or if the response is not acceptable to you, change banks and send copy(s) of the letter(s) to your local paper. We do not need to put up with such treatment, and if our protests are made in a reasonable, calm, and polite manner, we are more likely to be able to convince those sitting on the fence. You are placing the bank manager in a no win situation, and the easiest way out of it for him/her is to apologize to you, and by sending a copy to his/her boss at the same time you insure that the matter is not swept under the rug.